Privacy Policy
Effective Date: October 8, 2025
Last Updated: October 8, 2025
At Vyana Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our WhatsApp Marketing Tool (“Service”) or visit our website www.vyanaservices.com
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By using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you register or interact with our Service, we may collect:
Name, business name, and contact details (email, phone number, etc.)
Billing and payment information
Login credentials and account details
b. Technical and Usage Information
When you use our website or app, we automatically collect:
Device and browser details
IP address and location data
Usage logs, access time, and clickstream data
Cookies and similar tracking technologies
c. Communication Data
If you use our WhatsApp marketing features, we may store:
Contact lists uploaded by you
Message templates, campaign data, and analytics
Chat or customer engagement history (only as per your configuration)
Note: We do not access or read private WhatsApp messages. Data is processed strictly for business communication initiated by you.
2. How We Use Your Information
We use collected information to:
Provide, operate, and maintain our services
Process payments and manage subscriptions
Personalize your experience and improve performance
Send service updates, notifications, or marketing messages
Ensure compliance with WhatsApp policies and legal requirements
Prevent fraud, misuse, or unauthorized access
3. Data Sharing and Disclosure
We do not sell or rent your personal information.
However, we may share limited data with:
Service providers who help operate our platform (e.g., hosting, payment gateways)
Legal authorities, if required by law or in case of misuse or fraud investigation
Affiliates or business partners, only when necessary and under confidentiality agreements
4. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your data from unauthorized access, loss, or misuse.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only as long as necessary for:
Providing our services
Fulfilling legal, accounting, or reporting requirements
After this period, data is securely deleted or anonymized.
6. Your Rights
You have the right to:
Access, correct, or update your information
Request deletion of your account or personal data
Withdraw consent for marketing communications
File a complaint if you believe your privacy rights are violated
To exercise your rights, contact us at whatsapp@vyanaservices.com
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7. Cookies Policy
Our website uses cookies to improve functionality and analytics.
You can choose to disable cookies in your browser settings, but this may affect certain features of the platform.
8. Third-Party Links
Our Service may include links to third-party websites or tools.
Vyana Services is not responsible for the content, privacy practices, or security of such third-party platforms.
9. Children’s Privacy
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us for immediate removal.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the latest revision.
Continued use of our platform after changes constitutes acceptance of the updated Policy.
11. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.
12. Contact Us
For any questions, feedback, or concerns regarding this Privacy Policy, please contact us:
📧 whatsapp@vyanaservices.com
🌐 www.vyanaservices.com